Privacy Policy & Terms of Service

1. Privacy Policy overview

Your Family Chiropractor ("Practice," "we," "us," or "our"), operated by Dr. Haig John, D.C., respects your privacy and is committed to protecting the personal information you share with us, whether in our Melbourne, Florida office, over the phone, or through our website at drhaigjohn.com and related sites, including INNATE Workshops and Save the Babies (together, the "Sites").

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you. By using our Sites or becoming a patient of the Practice, you agree to the practices described here.

2. Information we collect

Information you give us directly

• Contact details: name, phone number, email address, and mailing address.
• Appointment requests and scheduling information submitted online, by phone, or in person.
• Intake forms, health history, and case-specific information you provide as a patient.
• Messages you send us through contact forms, email, or the phone numbers listed on our Sites.
• Workshop, seminar, or speaking-inquiry registrations.

Information collected automatically

• Device and usage data, such as browser type, pages visited, time on page, and referring URL, collected through standard web server logs and analytics tools.
• Approximate location derived from IP address, used only to improve site relevance (for example, showing office hours or directions).

3. How we use your information

• To schedule, confirm, and manage appointments.
• To respond to inquiries, questions, and requests for information.
• To provide chiropractic care and communicate about your treatment plan.
• To send appointment reminders, office updates, or workshop and event information, where you have not opted out.
• To maintain, secure, and improve our Sites and services.
• To comply with legal, regulatory, and professional obligations applicable to chiropractic practices in Florida.

4. Cookies & tracking technologies

Our Sites may use cookies and similar technologies to remember preferences, understand how visitors use the Sites, and support embedded features such as maps, video, and review widgets. You can control or disable cookies through your browser settings; doing so may affect how some features of the Sites function.

5. Third-party services

Our Sites use a small number of trusted third-party services to power specific features. These providers may collect information directly through their embedded tools, subject to their own privacy policies:

We do not sell your personal information to third parties.

6. Health information & HIPAA

If you become a patient of the Practice, your protected health information ("PHI") is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our office's separate Notice of Privacy Practices, which is provided at your first visit and available on request at the office. That HIPAA Notice, not this website Privacy Policy, governs the collection, use, and disclosure of your clinical and treatment records.

General information submitted through our website contact forms (such as your name, phone number, and the reason for reaching out) is not considered part of your medical record until it becomes part of your official patient file at the office.

7. Data sharing & disclosure

We do not share your personal information except:

• With staff and providers within the Practice who need it to provide care or respond to your request;
• With service providers who perform functions on our behalf (such as scheduling, hosting, or communications platforms), under confidentiality obligations;
• When required by law, court order, or to protect the rights, property, or safety of the Practice, our patients, or others;
• With your consent, or at your direction (for example, when you ask us to coordinate with another provider).

8. Data security & retention

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain personal and health information for as long as needed to fulfill the purposes described in this Policy and to meet our legal, regulatory, and recordkeeping obligations.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, or request deletion of personal information we hold about you, or to opt out of certain communications. To make a request, contact us using the information in the Contact us section below. We will respond within a reasonable time and in accordance with applicable law.

You may unsubscribe from non-clinical marketing emails at any time using the link provided in those messages, or by contacting our office directly.

10. Children's privacy

Our Practice cares for patients of all ages, including infants and children, but our website is directed at adults, such as parents and guardians, who make care decisions on a child's behalf. We do not knowingly collect personal information directly from children through the Sites. Information about a minor patient is provided by, and handled with the consent of, their parent or legal guardian as part of the clinical intake process.

11. Terms of Service overview

These Terms of Service ("Terms") govern your access to and use of the Sites operated by Your Family Chiropractor and Dr. Haig John, including Your Family Chiropractor, INNATE Workshops, and Save the Babies. By browsing the Sites, submitting a form, or booking an appointment, you agree to these Terms. If you do not agree, please discontinue use of the Sites.

12. Acceptable use of the site

You agree to use the Sites only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Sites. Prohibited conduct includes, without limitation:

• Attempting to gain unauthorized access to any part of the Sites or related systems;
• Uploading or transmitting harmful code, or interfering with the normal operation of the Sites;
• Scraping, copying, or reusing content from the Sites without permission;
• Submitting false, misleading, or fraudulent information through any form on the Sites.

13. Medical & wellness disclaimer

Chiropractic care, including techniques referenced on our Sites such as Webster Technique, INNATE Baby™, INNATE Chiropractic Adjusting™, and Anchor Release Technique™, involves individualized clinical judgment. Outcomes vary from patient to patient, and no specific result is guaranteed. Testimonials and reviews reflect individual experiences and are not a guarantee of your results. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Always consult Dr. Haig John or another qualified healthcare provider before making decisions about your care or your child's care, and before starting, changing, or stopping any treatment.

14. Appointments, cancellations & payment

• Booking a new-patient visit or appointment through the Sites or by phone is a request; it is confirmed once our office contacts you.
• Office hours, availability, and pricing described on the Sites are subject to change; please confirm current details with our office.
• We appreciate as much notice as possible if you need to reschedule or cancel, so we can offer that time to another patient.
• Fees, insurance participation, and payment policies are handled directly through our office and are not established by these Terms.

15. Intellectual property

All text, graphics, logos, photographs, video, and other content on the Sites, along with names and marks such as INNATE Baby™, INNATE Chiropractic Adjusting™, ZERO Gravity Adjusting™, and Anchor Release Technique™, are the property of Dr. Haig John and/or Your Family Chiropractor, or are used with permission, and are protected by applicable intellectual property laws. You may view and share content from the Sites for personal, non-commercial purposes, but may not reproduce, modify, distribute, or create derivative works from it without our prior written consent.

16. Limitation of liability

The Sites and their content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, completeness, or fitness for a particular purpose. To the fullest extent permitted by law, Your Family Chiropractor, Dr. Haig John, and affiliated workshops and websites are not liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Sites, or from reliance on any information presented on them.

17. Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Sites will be subject to the exclusive jurisdiction of the state and federal courts located in Brevard County, Florida.

18. Changes to these policies

We may update this Privacy Policy and these Terms of Service from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the current version took effect. Continued use of the Sites after changes are posted constitutes acceptance of the revised terms.

19. Contact us

If you have questions about this Privacy Policy, these Terms of Service, or how we handle your information, please reach out: